Question 1

Where are J Chew Plumbing & Heating based?

Accepted Answer

We are based in Newton Abbot, Devon, and cover a wide area across South Devon including Teignbridge, Torbay, the South Hams, Exeter and surrounding villages. If you are unsure whether we cover your area, give us a call on 01626 911295.

Question 2

How long have you been in business?

Accepted Answer

J Chew Plumbing & Heating was established in 2017 by Jack Chew. We became a limited company in 2022 and have grown from a one man operation into a team of qualified engineers and office staff. The business has been built on word of mouth recommendations and a reputation for honest, reliable work.

Question 3

Are you a family business?

Accepted Answer

Yes. J Chew is a proud family run business. Jack founded the company and his wife Rachel joined to manage the office and customer communications. Together with our team of engineers and administrators, we deliver the same personal, trustworthy service the business was built on.

Question 4

Are you Gas Safe and OFTEC registered?

Accepted Answer

Yes. All of our engineers working on gas appliances are Gas Safe registered, as required by law in the UK. We are also OFTEC registered for oil boiler installations and servicing, and LPG certified, a qualification not all engineers hold. You can verify our registrations online for complete peace of mind.

Question 5

Are you insured?

Accepted Answer

Yes, J Chew Plumbing & Heating is fully insured. We are happy to provide details of our insurance cover on request.

Question 6

How do I know if I need a new boiler?

Accepted Answer

Signs that your boiler may need replacing include: it is more than 12 to 15 years old, it has become unreliable or breaks down frequently, your energy bills have risen without explanation, it takes a long time to heat your home, or it is making unusual noises. If you are unsure, our engineers can carry out a diagnostic visit and give you an honest assessment.

Question 7

How much does a new boiler cost?

Accepted Answer

The cost of a new boiler installation varies depending on the type of boiler, the brand, and the complexity of the installation. We provide free, no obligation quotes tailored to your home and requirements.

Question 8

How long does a boiler last?

Accepted Answer

A well maintained boiler typically lasts between 12 and 15 years. Annual servicing significantly extends boiler life and helps maintain efficiency.

Question 9

Are air source heat pumps worth considering?

Accepted Answer

Heat pumps are becoming an increasingly popular choice for homeowners moving towards renewable heating. Whether one suits your home depends on factors like insulation and property type, we're happy to give you an honest assessment. The government's Boiler Upgrade Scheme (BUS) grant can also make installation significantly more affordable, and we can talk you through how this works.

Question 10

Do you carry out emergency plumbing repairs?

Accepted Answer

Yes. We deal with a range of urgent plumbing issues including burst pipes, leaks and heating failures. Call us on 01626 911295 and we will do our best to get to you as quickly as possible.

Question 11

Do you work on bathrooms?

Accepted Answer

Yes. We carry out full bathroom plumbing installations as part of bathroom fit outs, including new bathrooms, en suites and wet rooms.

Question 12

Do you work for landlords and letting agents?

Accepted Answer

Yes. We provide landlord gas safety checks and issue Landlord Gas Safety Certificates (CP12) for rental properties across South Devon, alongside routine maintenance and repairs.

Question 13

How do I get a quote?

Accepted Answer

The easiest way is to call us on 01626 911295 or send us a WhatsApp message. For larger jobs we will arrange a convenient time to visit and assess the work before providing a written quote.

Question 14

How quickly can you respond?

Accepted Answer

We aim to respond to all enquiries within one working day. For urgent issues we will always do our best to prioritise a visit.

Question 15

Will you leave my home tidy?

Accepted Answer

Always. We take care of your home as if it were our own and tidy up fully before leaving.

Question 16

Can I see your reviews?

Accepted Answer

Yes, we have a growing bank of Google reviews from customers across South Devon.

Frequently Asked Questions

About the Business

Boiler & Heat Pump Questions

Plumbing & Landlord Questions

Working with J Chew

What you can expect on every job

Need help from the team?